> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Tapify says I am offline

> Check your connection and understand saved copies of your card and contacts.

Tapify can show a saved copy of your digital business card or contacts when it cannot refresh. A saved copy may not contain your latest changes.

**Applies to:** People using Tapify on iPhone or Android, including team members unless stated otherwise.

## What to check

Tapify may show a saved copy of your digital business card or contacts when it cannot refresh them. Check Wi-Fi or mobile data, try another network, and try again. If you use a company-managed device or network, ask your IT team to check the connection. Avoid editing important information until the app reconnects.

## More help

See [Share your digital business card without internet](/individual/card/share-offline) for the full instructions.

If the issue continues, email [support@tapify.app](mailto:support@tapify.app). Include your account email, phone model and system version, and the exact error. Never send a verification code, password, API key, or payment-card details.