> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# I paid for Pro but the app shows Free

> Restore an active Pro purchase using the original store and Tapify accounts.

Use these steps if you purchased Tapify Pro through Apple or Google Play but the Tapify app still shows Free. A Teams subscription is managed separately by your organization.

**Applies to:** People using Tapify on iPhone or Android, including team members unless stated otherwise.

## What to check

1. Check that Tapify is active under Apple or Google Play subscriptions.
2. Use the same store account that made the purchase.
3. Sign in to the correct Tapify account.
4. Open the Pro purchase screen and select **Restore**.
5. Restart Tapify.

Team users should see **Team** under **Settings → Account → Subscription status**.

## More help

See [Manage your Pro subscription](/individual/pro-account/subscription) for the full instructions.

If the issue continues, email [support@tapify.app](mailto:support@tapify.app). Include your account email, phone model and system version, and the exact error. Never send a verification code, password, API key, or payment-card details.