> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# My QR code does not scan

> Make your Tapify QR code readable and choose another sharing method.

Use these checks when another person cannot scan the QR code on your phone. This is different from scanning a paper business card into Tapify.

**Applies to:** People using Tapify on iPhone or Android, including team members unless stated otherwise.

## What to check

* Show the complete QR code without covering its edges.

  * Increase the screen brightness.
  * Avoid glare and strong reflections.
  * Clean the scanning phone’s camera lens.
  * Try moving the phones slightly farther apart.
  * Check that the scanning phone can scan another QR code.

  When **Share your card offline** is on, tap **Preview** to confirm that the QR contains usable contact details.

## More help

See [Share your digital business card](/individual/card/share) for the full instructions.

If the issue continues, email [support@tapify.app](mailto:support@tapify.app). Include your account email, phone model and system version, and the exact error. Never send a verification code, password, API key, or payment-card details.