> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# I cannot scan a business card, badge, or QR code

> Fix camera access, unreadable scans, and scan allowance problems.

Use these steps when the Tapify scanner cannot capture a contact. You can always add the details manually from Contacts instead.

**Applies to:** People using Tapify on iPhone or Android, including team members unless stated otherwise.

## What to check

## Camera access is off

Open your phone’s system settings, find **Tapify**, and allow Camera access. Return to Tapify and try again.

## No contact details were found

* Choose the correct mode: **Badge**, **Paper Card**, or **QR Code**.
* Place the card on a plain background.
* Keep all text inside the frame.
* Use even lighting and avoid blur.
* Scan the side that contains the person’s main details.

Tapify needs a person’s name plus another useful detail to create a reliable contact. An unrelated QR link cannot be saved as a contact.

## I have no scans remaining

The Free plan includes 10 saved scans. Failed scans and drafts you close do not count. Add the contact manually, or compare [Free and Pro](/individual/pro-account/plans).

## More help

See [Scan cards, badges, and QR codes](/individual/scan-contacts/scan) for the full instructions.

If the issue continues, email [support@tapify.app](mailto:support@tapify.app). Include your account email, phone model and system version, and the exact error. Never send a verification code, password, API key, or payment-card details.