> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# I cannot sign in to the Tapify app

> Get back into your Tapify account using the correct email or sign-in method.

Use these steps when sign-in to the Tapify iPhone or Android app fails. Email sign-in uses a 6-digit code, not a password.

**Applies to:** People using Tapify on iPhone or Android, including team members unless stated otherwise.

## What to check

* Use the same Apple, Google, or email account you used before.

  * When signing in by email, enter the newest 6-digit code.
  * Check spam or junk folders for the email from Tapify.
  * Request another code if the first one expired.
  * On Android, confirm that a Google Account is added to the device before using Google sign-in.
  * For a team account, sign in with the exact email address that was invited.

  If Tapify says an invitation is missing or your digital business card is not ready, contact your workspace administrator.

## More help

See [Sign in and set up Tapify](/individual/getting-started/setup) for the full instructions.

If the issue continues, email [support@tapify.app](mailto:support@tapify.app). Include your account email, phone model and system version, and the exact error. Never send a verification code, password, API key, or payment-card details.