> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# My trial ended or Teams features are locked

> Check trial expiry, unpaid invoices, or an ended subscription.

Owners and admins can check Settings → Billing to find out why the selected team’s paid features are restricted. A Connect upgrade prompt is different from an expired or unpaid subscription.

**Applies to:** Team owners and admins using the Tapify web dashboard.

## What to check

Open **Settings → Billing** and check the subscription status. If the trial ended, select **Choose a plan**, choose Core or Connect, review the billed member count, and complete checkout.

If the subscription is **Past due** or **Unpaid**, select **Manage billing** and update your payment details in the billing portal.

If you canceled, paid features remain available until the end of the current billing period. After that date, resubscribe from **Settings → Billing** to restore paid features. Your workspace data is retained unless the workspace owner deletes the workspace.

## More help

See [Teams billing, member counts, and trial](/teams/settings/billing) for the full instructions.

If the issue continues, email [support@tapify.app](mailto:support@tapify.app). Include your account email, team name, and the exact error. Never send a verification code, password, API key, or payment-card details.