> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# A team contact is missing from the dashboard

> Check Connect access, the selected team, filters, and whether the contact was saved.

Shared dashboard contacts require Teams Connect. Owners and admins can use these checks when a contact collected by a team member is missing.

**Applies to:** Team owners and admins using the Tapify web dashboard.

## What to check

* Confirm that you selected the correct workspace.

  * Confirm that the team has Connect access for shared dashboard contacts.
  * Clear the **Tag** and **Connected with** filters.
  * Search by the contact’s name or email address.
  * Ask the member who collected it to reconnect and open Tapify.
  * Confirm that the member finished saving the scan or exchange.

  A scan that was closed before saving does not create a contact.

## More help

See [Manage team contacts](/teams/contacts/manage) for the full instructions.

If the issue continues, email [support@tapify.app](mailto:support@tapify.app). Include your account email, team name, and the exact error. Never send a verification code, password, API key, or payment-card details.