> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# A team member did not receive their invitation

> Check the member’s email and invitation status, then resend the invitation.

Owners and admins can resend a team-member invitation from Team in the web dashboard. Adding or importing a member does not automatically send their invitation.

**Applies to:** Team owners and admins using the Tapify web dashboard.

## Check whether an invitation was sent

1. Open **Team** and find the member.
2. Read the member’s status before resending anything.
3. If the status is **Not invited**, adding or importing the member has only created their card. Send the invitation from the member’s actions.
4. If the status is **Pending**, the invitation was sent. Confirm the email address, ask the member to check spam or junk, and resend if needed.
5. If the status is **Failed**, check and correct the email address before sending the invitation again.

The member must activate Tapify with the exact work email shown in your workspace.

## More help

See [Add and invite team members](/teams/members/add-invite) for the full instructions.

If the issue continues, email [support@tapify.app](mailto:support@tapify.app). Include your account email, team name, and the exact error. Never send a verification code, password, API key, or payment-card details.