> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# A member cannot activate their team account

> Match the member record, invitation, and mobile sign-in email.

Use these checks when an invited member cannot open their team-managed digital business card in the Tapify app. The sign-in email must match the email on the member record.

**Applies to:** Team owners and admins using the Tapify web dashboard.

## What to check

* Confirm that the member exists under **Team**.

  * Send or resend their invitation.
  * Ask them to sign in with the invited email address.
  * With email sign-in, ask them to use the newest 6-digit code.
  * Confirm that the member has an internet connection and the latest Tapify app.

  Share [Sign in and set up Tapify](/individual/getting-started/setup) for device-specific instructions.

## More help

See [Join your team in the Tapify app](/individual/getting-started/join-team) for the full instructions.

If the issue continues, email [support@tapify.app](mailto:support@tapify.app). Include your account email, team name, and the exact error. Never send a verification code, password, API key, or payment-card details.