> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Why does my Teams invoice show a different member count?

> Understand the five-member minimum, pending invitations, and invoice adjustments.

Tapify Teams billing counts member records, including members who have not accepted their invitations. Standard Core and Connect subscriptions have a five-member billing minimum.

**Applies to:** Team owners and admins using the Tapify web dashboard.

## What to check

Billing follows the total number of members under **Team**. Tapify Teams also has a five-member billing minimum.

Compare **Team** with the billed quantity, including pending and uninvited members. Do not delete a member solely to adjust an invoice: deletion also removes their access and digital business card. Ask support if the count still looks wrong. Recent subscription changes can produce a prorated charge or credit on your invoice.

## More help

See [Teams billing, member counts, and trial](/teams/settings/billing) for the full instructions.

If the issue continues, email [support@tapify.app](mailto:support@tapify.app). Include your account email, team name, and the exact error. Never send a verification code, password, API key, or payment-card details.