> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Return an NFC card or report a damaged order

> Check the return policy and request help with a damaged, misprinted, or faulty card.

The return process depends on whether your Tapify NFC card was personalized. Contact support with your order number before sending a card back.

**Applies to:** Anyone ordering Tapify NFC Cards, including individuals and team admins.

## Non-personalized cards

Tapify’s published policy allows a non-personalized product to be returned within 14 days of delivery if it is unused and in its original packaging. Return shipping costs are paid by the customer. Tapify issues a refund to the original payment method after receiving and inspecting the return.

## Personalized cards

Custom-made cards are produced for your order. The published policy does not accept change-of-mind returns, refunds, or exchanges for personalized products.

If a custom product arrives damaged, misprinted, or not working as expected, contact Tapify within 14 days. Support may request a photo or other evidence and will arrange a replacement when appropriate.

## Contact support about your order

1. Email [support@tapify.app](mailto:support@tapify.app).
2. Include your order number and the email used at checkout.
3. Explain what is wrong and which card is affected.
4. Add a clear photo if the problem is visible.
5. Follow support’s instructions for the return or replacement.

This article summarizes the [Shipping and returns policy](https://tapify.app/legal/shipping-and-returns); read the policy for its full terms. For NFC reading problems, first try [NFC card troubleshooting](/individual/help/nfc-not-working).