> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tapify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel your Tapify Teams subscription

> Stop your team’s subscription renewal and understand what happens to access and data.

Owners and admins can cancel the selected team’s subscription through **Settings → Billing**. Cancellation applies to the whole team, so confirm which team is open before continuing.

**Applies to:** Team owners and admins using the Tapify web dashboard.

## Stop renewal

1. Open **Settings → Billing** in the Tapify web dashboard.
2. Select **Manage billing** to open the billing portal.
3. Choose the subscription cancellation option.
4. Review the end date and confirm cancellation.
5. Check the cancellation or access end date shown in the portal.

If cancellation is not available, contact [support@tapify.app](mailto:support@tapify.app) with the team name and account email.

## What happens after cancellation

Paid features remain available until the end of the current billing period. After that date, paid team features are restricted. Canceling does not delete your team’s data; you can resubscribe or the owner can delete the workspace separately.

Export any contacts you need while Connect is still active. Review automations or integrations that depend on paid access before the subscription ends.

Cancellation does not automatically refund previous payments. Review invoices and credits in **Manage billing**.

## Ask about a refund

Canceling stops renewal; it does not automatically refund previous charges. For a **Teams** payment, contact [support@tapify.app](mailto:support@tapify.app) with your team name and invoice reference to ask about your payment. A refund is not guaranteed.

For a personal **Pro** payment made through Apple or Google Play, use that store’s refund process instead. If you are unsure which plan you paid for, check the receipt first: a Tapify Teams invoice and an Apple or Google Play receipt refer to different subscriptions.

## Canceling a plan change is different

**Cancel change** on the plan page removes a scheduled switch between plans or billing periods. It does not cancel subscription renewal. See [Change your Teams plan](/teams/settings/change-plan).

A personal Pro subscription is canceled through Apple or Google Play. See [Cancel Tapify Pro](/individual/pro-account/cancel-pro).