User status helps you manage users more efficiently by allowing you to filter based on a certain status.

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Possible status types

  • Not Invited — Indicates that an invite has not been sent yet to this team member.

  • Pending — The invite has been sent, but the team member did not take any action yet.

  • Failed — The invite could not be sent.

  • Active — Team member has successfully created their account and is fully functional.

  • Downloaded — Team member has successfully downloaded their Apple Wallet or Google Business Wallet Card.


If a team member’s status is set to Failed please contact us so we can assist you in resolving the issue.

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