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Use these checks when a saved Tapify contact is missing from Apple Contacts or your Android Contacts app. Sync copies details from Tapify to your phone only. Applies to: People using Tapify on iPhone or Android, including team members unless stated otherwise.

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What to check

  1. Open Settings → Preferences in Tapify.
  2. Confirm that contact sync is on.
  3. Allow Contacts access in your phone’s system settings.
  4. Open or edit the contact in Tapify and save it again.
Sync moves information from Tapify to your phone, not the other way around. Deleting a Tapify contact does not delete the phone contact, and turning sync off does not remove earlier copies. On Android, contacts that existed before sync was enabled may need to be opened and saved again.

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More help

See Sync contacts to your phone for the full instructions. If the issue continues, email support@tapify.app. Include your account email, phone model and system version, and the exact error. Never send a verification code, password, API key, or payment-card details.