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Use these steps when the Tapify scanner cannot capture a contact. You can always add the details manually from Contacts instead. Applies to: People using Tapify on iPhone or Android, including team members unless stated otherwise.

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What to check

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Camera access is off

Open your phone’s system settings, find Tapify, and allow Camera access. Return to Tapify and try again.

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No contact details were found

  • Choose the correct mode: Badge, Paper Card, or QR Code.
  • Place the card on a plain background.
  • Keep all text inside the frame.
  • Use even lighting and avoid blur.
  • Scan the side that contains the person’s main details.
Tapify needs a person’s name plus another useful detail to create a reliable contact. An unrelated QR link cannot be saved as a contact.

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I have no scans remaining

The Free plan includes 10 saved scans. Failed scans and drafts you close do not count. Add the contact manually, or compare Free and Pro.

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More help

See Scan cards, badges, and QR codes for the full instructions. If the issue continues, email support@tapify.app. Include your account email, phone model and system version, and the exact error. Never send a verification code, password, API key, or payment-card details.