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A lock on a team-managed digital business card means your organization controls that field. Buying personal Pro does not unlock a field managed by your team. Applies to: People using Tapify on iPhone or Android, including team members unless stated otherwise.

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When you are a team member

Open Card → More → Edit Card. You can change fields that your admin has made editable. For a locked photo, contact detail, or brand setting, ask your admin to make the correction. Team members use the same iPhone or Android app as personal users. Your team may manage the card’s branding and company information centrally.

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When you are an admin

Open the member under Team to correct their details. For shared branding, open the correct Brand kit. Check the avatar and contact-detail editing controls when deciding which changes members can make themselves, then publish the brand kit. See Set up your brand kit and Manage team members.

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When you have a personal account

Some appearance choices require Pro. An upgrade prompt for a personal feature is different from a team-managed lock. Check Settings → Account → Subscription status and compare Free and Pro. If your account unexpectedly shows Team, contact support with your account email before creating another account.