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Use these checks when another person cannot scan the QR code on your phone. This is different from scanning a paper business card into Tapify. Applies to: People using Tapify on iPhone or Android, including team members unless stated otherwise.

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What to check

  • Show the complete QR code without covering its edges.
    • Increase the screen brightness.
    • Avoid glare and strong reflections.
    • Clean the scanning phone’s camera lens.
    • Try moving the phones slightly farther apart.
    • Check that the scanning phone can scan another QR code.
    When Share your card offline is on, tap Preview to confirm that the QR contains usable contact details.

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More help

See Share your digital business card for the full instructions. If the issue continues, email support@tapify.app. Include your account email, phone model and system version, and the exact error. Never send a verification code, password, API key, or payment-card details.