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Owners and admins can check Settings → Billing to find out why the selected team’s paid features are restricted. A Connect upgrade prompt is different from an expired or unpaid subscription. Applies to: Team owners and admins using the Tapify web dashboard.

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What to check

Open Settings → Billing and check the subscription status. If the trial ended, select Choose a plan, choose Core or Connect, review the billed member count, and complete checkout. If the subscription is Past due or Unpaid, select Manage billing and update your payment details in the billing portal. If you canceled, paid features remain available until the end of the current billing period. After that date, resubscribe from Settings → Billing to restore paid features. Your workspace data is retained unless the workspace owner deletes the workspace.

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More help

See Teams billing, member counts, and trial for the full instructions. If the issue continues, email support@tapify.app. Include your account email, team name, and the exact error. Never send a verification code, password, API key, or payment-card details.