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The return process depends on whether your Tapify NFC card was personalized. Contact support with your order number before sending a card back. Applies to: Anyone ordering Tapify NFC Cards, including individuals and team admins.

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Non-personalized cards

Tapify’s published policy allows a non-personalized product to be returned within 14 days of delivery if it is unused and in its original packaging. Return shipping costs are paid by the customer. Tapify issues a refund to the original payment method after receiving and inspecting the return.

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Personalized cards

Custom-made cards are produced for your order. The published policy does not accept change-of-mind returns, refunds, or exchanges for personalized products. If a custom product arrives damaged, misprinted, or not working as expected, contact Tapify within 14 days. Support may request a photo or other evidence and will arrange a replacement when appropriate.

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Contact support about your order

  1. Email support@tapify.app.
  2. Include your order number and the email used at checkout.
  3. Explain what is wrong and which card is affected.
  4. Add a clear photo if the problem is visible.
  5. Follow support’s instructions for the return or replacement.
This article summarizes the Shipping and returns policy; read the policy for its full terms. For NFC reading problems, first try NFC card troubleshooting.