A team member did not receive their invitation

Owners and admins can resend a team-member invitation from Team in the web dashboard. Adding or importing a member does not automatically send their invitation. Applies to: Team owners and admins using the Tapify web dashboard.

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Check whether an invitation was sent

1. Open Team and find the member.
2. Read the member’s status before resending anything.
3. If the status is Not invited, adding or importing the member has only created their card. Send the invitation from the member’s actions.
4. If the status is Pending, the invitation was sent. Confirm the email address, ask the member to check spam or junk, and resend if needed.
5. If the status is Failed, check and correct the email address before sending the invitation again.

The member must activate Tapify with the exact work email shown in your workspace.

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More help

See Add and invite team members for the full instructions. If the issue continues, email support@tapify.app. Include your account email, team name, and the exact error. Never send a verification code, password, API key, or payment-card details.