Skip to main content
Shared dashboard contacts require Teams Connect. Owners and admins can use these checks when a contact collected by a team member is missing. Applies to: Team owners and admins using the Tapify web dashboard.

​
What to check

  • Confirm that you selected the correct workspace.
    • Confirm that the team has Connect access for shared dashboard contacts.
    • Clear the Tag and Connected with filters.
    • Search by the contact’s name or email address.
    • Ask the member who collected it to reconnect and open Tapify.
    • Confirm that the member finished saving the scan or exchange.
    A scan that was closed before saving does not create a contact.

​
More help

See Manage team contacts for the full instructions. If the issue continues, email support@tapify.app. Include your account email, team name, and the exact error. Never send a verification code, password, API key, or payment-card details.